OPERATIONS
MANAGER

JOB DESCRIPTION

The Operations Manager will be responsible for maintaining the smooth and efficient sales-related operations of NABNI. He/she will oversee and coordinate various administrative and support activities to ensure the organization’s day-to-day functions run seamlessly and in compliance with company policies and procedures. The ideal candidate will be a detail-oriented and proactive professional with excellent organizational, communication, teamwork, and leadership skills.

Responsibilities:

  • Oversee Sales Centers Readiness, Tidiness, and Maintenance:
  • Daily oversight and management of the Sales Center facility to ensure its readiness to serve clients:
  • Sales, admin, and receptionist availability.
  • Tidiness, cleanliness, and arrangement for maintenance and repairs when needed
  • Overlooking outsource staff needs.
  • Develop and implement office policies and procedures to enhance efficiency and maintain a well-organized workplace.
  • Coordinate and support office events, meetings, trainings, etc.
  • Office Supplies: Ensure the office is adequately stocked with necessary supplies and equipment, such as stationery, office furniture, software readiness, and technology.
  • Communication with Stakeholders: Facilitate effective communication within the office and act as an escalation point of contact for employees, clients, brokers, and visitors, ensuring timely resolution of any issues.
  • Admin Resources Oversight & Support:
  • Ensure administrative tasks are handled timely according to NABNI policies and procedures and meet customer expectations.
  • Ensure administrative tasks are handled timely according to NABNI policies and procedures and meet customer expectations.
  • Address employee inquiries and concerns related to office policies and procedures.
  • Ensure timely and smooth broker registration process and proper training/briefing about NABNI and its projects.
  • Ensure accurate and timely preparation and signing of sales documents by buyers and sellers and proper registration in DLD systems, along with complete archiving of sales and customer-related documents.
  • Address and handle broker issues in a quality manner representing the brand.
  • Financial Management:
  • Work closely with the finance department to track office expenses, prepare budgets, and manage office expenditure.
  • Oversee the Sales office accountant to ensure accurate creation of receipts, invoices, collection tracking, dunning, and escalation issues.
  • Oversee Broker Commission releasing/Handover process after finance approval.
  • Custodian of branding collaterals required for sales and marketing.
  • Team Support: Foster a positive work environment by promoting teamwork, recognition, and a strong work ethic.

Qualifications & Skills:

  • Proven experience as an Office Manager in real estate development.
  • Bachelor’s degree holder.
  • Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
  • Strong communication and interpersonal abilities to interact with staff, clients, and vendors.
  • Proficiency in office software applications (e.g., MS Office, CRM tools, etc…) and familiarity with office equipment.
  • Attention to detail and problem-solving capabilities.
  • Ability to adapt to changing environments and handle stressful situations calmly.
    Knowledge of human resources processes is a plus.
  • A Bachelor’s degree in business administration or a related field is preferred

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